Customer Policy Guidelines

Refund & Replacement Policy | Smelle Philippines

Last updated: October 2026 • Smelle Fragrance & Aromatherapy Inc.

1. 7-Day Quality Guarantee

We inspect every amber bottle and mist trigger sprayer prior to dispatch. If your order arrives damaged, leaking, or in the unlikely event of an incorrect scent variant received, notify us within seven (7) calendar days of delivery.

2. Replacement Process

Send a photo or short video of the damaged item and courier parcel label to hello@smelle.ph or via our Contact Page. We will arrange an immediate replacement shipment at zero additional shipping cost to you.

3. Non-Returnable Items

Due to hygiene and cosmetic scent preservation, bottles that have been substantially used or unsealed for longer than 7 days cannot be accepted for refund.